Error 30527: Business Registration Number Rejected
Your toll free verification was rejected because the business registration number was missing, invalid or could not be matched. Here is how to fix it.
Why 30527 Happens
What does 30527 mean?
The business registration number, authority or country in your toll free verification is missing, invalid or does not match the business.
Is it required for everyone?
It is required for every business type except sole proprietors.
What usually causes it?
Missing fields, a legal name that does not exactly match IRS records such as the CP 575 or 147C letter, a DBA used as the legal name, or an EIN that is not 9 digits or was issued very recently.
My EIN is new. What should I do?
New EINs can take up to about two weeks to pass IRS matching, so wait before resubmitting.
What Does Error 30527 Mean?
Error 30527 is a toll-free verification rejection, not a 10DLC campaign rejection. It means the Business Registration Number fields in your toll-free verification request are missing, invalid, or could not be matched against the business details you submitted. Every business type except sole proprietor must provide them, and they must agree with the legal business record.
In Twilio’s toll-free verification, the registration data is three fields: the Business Registration Number, the Business Registration Authority and the Business Registration Country. For a US company that means the EIN, issued by the IRS, in the United States.
Why Does a Business Registration Number Get Rejected?
A registration number is rejected when it is missing, when it is not a valid number for the chosen authority, or when the legal business name submitted does not match the name on file for that number. A brand-new EIN can also fail simply because it is not verifiable yet.
| Cause | What to check | Fix |
|---|---|---|
| Fields missing | Number, authority and country were left blank on a non-sole-proprietor request. | Fill in all three for your legal entity. |
| Name does not match | The legal name differs from the IRS CP 575 or 147C letter, even by punctuation or a suffix. | Enter the legal name exactly as printed on the IRS letter. |
| Invalid number | A US EIN must be a valid 9-digit number; a non-US number must come from a local or national business authority. | Correct the number and the matching authority. |
| DBA used as the legal name | A trade name was entered as the primary business name. | Use the legal name, and put the trade name in the doing-business-as field. |
| EIN too new | The EIN was issued recently. | The IRS says a new EIN can take up to two weeks to pass its TIN Matching Program, so wait, then resubmit. |
Our free EIN verification check helps compare your details before you submit.
How Do You Fix Error 30527 and Resubmit?
To fix error 30527, correct the registration number, authority, country and legal name so they match your official registration exactly, then resubmit the toll-free verification while it is still eligible for edits. Twilio sets the edit window for a rejected toll-free request to seven days from the initial request.
- Pull your IRS letter (CP 575 or 147C) and copy the legal name and EIN exactly.
- Check the business type. Sole proprietors do not provide registration numbers; every other type does.
- Fix the trade name. Legal name in the name field, trade name in the doing-business-as field.
- Resubmit within the edit window. Twilio’s guidance for an eligible rejection includes editing the request and correcting or removing the registration fields as instructed, then resubmitting.
- If the window has passed, submit a new verification request with the corrected details.
Remember that toll-free verification is separate from 10DLC registration; see toll-free verification and toll-free rejections. Until approval, texts from the number are blocked with error 30032.
How to Clear 30527
Correct these, then resubmit.
Exact Legal Name
As printed on your IRS letter.
Valid EIN
Nine digits for the same entity.
Business Type
Choose sole proprietor only if it applies.
New EIN
Allow time for IRS matching.
We Correct and Resubmit
We match your details to your IRS records and resubmit.
Share Your Details
Send us your business details, website, opt-in flow and the toll-free number you text from.
We Prepare the Verification
We complete your toll-free verification through your provider. Toll-free numbers are verified separately from 10DLC, not through The Campaign Registry.
Carrier Review
The toll-free verification team reviews your use case, opt-in and sample messages. If it is rejected, we fix the cause and resubmit.
Start Sending
Once verified, your toll-free messages are no longer blocked as unverified traffic.
Rejection Fixes Included
Complete A2P 10DLC verification, done for you. $50 for one business, $399 for ten.
Single Verification
$50
per verification, paid once
For one business that needs carrier approval to text its customers.
- Brand registration with The Campaign Registry
- Campaign registration with use case and sample messages
- Opt in, privacy policy and STOP and HELP review
- Fixes and resubmission until approved
10 Verification Pack
$399
10 verifications, $39.90 each
For agencies and multi location businesses verifying several brands. Just $39.90 per verification.
- Everything in Single Verification
- 10 verifications for your clients or locations
- $39.90 each instead of $50, you save $101
- Fixes and resubmission until each one is approved
Registration and carrier fees are charged separately by your SMS provider.
Frequently Asked Questions
Do sole proprietors need a business registration number for toll-free verification?
No. Twilio requires the business registration fields for every business type except sole proprietor. A sole proprietor request should not be rejected for a missing registration number, though other details still have to be accurate.
My EIN is correct. Why was it rejected?
Most often the legal name does not exactly match the IRS letter, or the EIN is very new. The IRS says a newly assigned EIN can take up to two weeks to pass TIN matching, so a correct number may fail for a short time after issue.
Is error 30527 a TCR or 10DLC problem?
No. 30527 is a toll-free verification rejection. Toll-free verification runs separately from A2P 10DLC registration with The Campaign Registry, so fixing it does not involve your 10DLC brand or campaign.
How long do I have to fix a rejected toll-free request?
Twilio sets the edit window for a rejected toll-free verification to seven days from the initial request. If you miss it, correct the details and submit a new verification request for the number.
Rejected for 30527?
Send us your details and we correct them.
